Our Guarantee
Consulting is our profession not our product
1. Why we do things the way we do - Our Philosophy
2. Why we give you a no-value no fee Guarantee
3. The importance of professionalism to us
Clients invest considerable time, effort and personal kudos in external assistance. We want you to know that we are like you, we know what it is like to be you, and we are with you for the long-haul.
Like the patient treated in hospital, clients are not experts on being customers and knowing what they should expect. It is our responsibility to make the correct diagnosis, manage the process and explain what and why is being done at every stage - because we do it all the time and you don't.
1. Why we do things the way we do - Our Philosophy
Our objective is to be your preferred partner in two years time, and everything we do uses this as the yardstick. This means that our needs from every assignment are the same as yours - a quick, efficient, economical and satisfactory solution that grows and improves your bsuiness so that in three months time you have additional requirements for us.
With everything that we do for or with a client we ask ourselves - 'will this help us be their partner in two year's time?' It gives us clarity of purpose and gives you complete faith in our objectivity and dedication as your adviser.
We know that it boils down to a client believing they have a need for which we can deliver the best solution. If that happens, we both succeed. If one of those elements isn't there, it won't work - so that's what we concentrate on - it's the professional thing to do.
2. Why we give you a no-value no fee Guarantee
We are professional experts in accomplishing consulting work; we only take individuals with the required experience, abilities, integrity, attitude and intellectual curiosity and we furnish them with the skills, tools and resources they need. We study the process of efficient and effective support as much as we do the detail of it.
Therefore you can rely on our professional responsibility to identify your needs, recommend outcomes and provide the means of getting there. We are well aware that the symptoms felt by clients are often well removed from the hidden, true causes - our skill is to know what should be done, how it should be done and how that can be accomplished in your situation with our help.
So, if we come and do a piece of project work for you and the Process fails to provide the Outcomes (and your business has done its part) or the Outcome does not resolve the Needs we first identified together, then tear up the Invoice and throw us out. That hasn't happened yet, precisely because we place such importance on working out what to do and why before we start.
3. The importance of professionalism to us
We take people who have done the sort of work you need doing (ex-General Managers) and we train them to be experts in providing consultancy not just solving the problem - with a 100hr training course and monthly re-training. We only take people with intellectual curiosity (so our body of knowledge grows) and people whose actions for the community show they care about other people.
We have created an organisation where consultants benefit from co-operating with each other rather than competing, and we actively peer review each other's work to ensure we maintain our very high standards and that we keep breaking new ground, pioneering new techniques. we deal with the practical application of theory we understand or have created - so the client gets the best of both worlds.
We do not need to badger people with aggressive sales techniques or flashy binders; the quality, humility, originality and value of our work speaks for itself, and we look forward to having the opportunity to show you just how much difference a good consultant can make to your business.
