Methods

1. How do we identify what should be done?

2. What is different about our approach?

3. Why is this best for you?

Introduction:

We understand and explain business issues from first principles, rather than rushing into solutions - and when we do provide solutions, it is in the form of actions you can understand and achieve.

We have a comprehensive, consistent and interlocking way of addressing business issues (which we believe is unrivalled), ensuring that each piece of work, each solution, fits into the others like Lego pieces. Earlier consulting approaches grabbed the nearest tool for each task - like having Metric, Imperial or a different scale used every time; our approach ensures that everything can be re-used.

For example, if we did Due Diligence on a company you bought, the result of the DD could easily translate into the job spec for the Sales Manager - and then the requirements of Sales management - or the training for the sales team - or the Process Map for other departments to integrate with Sales, and so on.

1. How do we identify what should be done?

We establish your needs independantly and objectively and then propose a set of Outcomes which will meet those needs. This is where our real skill lies - most clients will describe symptoms and our core expertise is tracing those symptoms back to their root causes, and then prescribing actions. We have 36 different ways of evaluating a business and will choose those most appropriate to your organisation.

Next we recommend the most appropriate Process that will create those Outcomes. Each Process is tailored to each client and their individual strenghts, priorities, constraints and timeframe. Therefore every process is unique - consider the architect designed house where the builder might use the same basic tools but the end result is unique and designed for that task and that client only.

2. What is different about our approach

• First we work out what should be done - then we tackle how to do it.
• We make substantial use of diagrams to order thoughts and issues - and create a common understanding.
• We preserve our independance of perception and will not accept your view of your world without proof.
• We deal with Processes first, then Obstacles, then Opportunities and only then the 'blue sky' stuff.

3. Why is this best for you?

We don't try and sell you a franchised, inflexible but glossily-promoted process. If you want to be the square peg forced into someone else's round hole to make money for a foreign third-party, go for it - there are numerous options available. But just consider - would you take your partner to a franchise restaurant for an important occasion? If not, why do you want that level of quality for your own business?

We are experts in providing business support, it is our professional responsibility to manage the engagement and manage your expectations throughout - see 'Our Guarantee'. To give a real life example, if you go into hospital to have surgery you expect to be under their guidance from the moment you arrive not just whilst in the operating theatre - because it is their core expertise. This is our core expertise and we take the same professional care.